Terms & Conditions
Welcome to our WOODKING Online Store. The WOODKING Online Store, managed by WOODKING Enterprise and its associates are providing online services subject to the following Terms and Conditions:
1.1 We are WOODKING Enterprise, (SA0429722-D), Lot No. 4301, PekanTiti, Daerah Jelebu, Negeri Sembilan, Malaysia, trading as www.woodking.com.my and its subsidiaries, affiliates, associates and officers, unless stated otherwise.
1.2 By accessing to this website, you are confirming that you understand the Terms and Conditions stated herein and have agreed to the same. If you do not agree to the Terms and Conditions of this website, we strongly advise you not to use this Site for the best interest of all parties. We reserve the right to change, modify, add, remove all or any portions of these Terms and Conditions at any time without prior notice. Changes will be effective immediately after being posted on the Site. Please review our Terms and Conditions regularly for future updates. By continuing to use this Site, you agree to be bound by these Terms and Conditions and therefore accepted any amendments made.
- Use of the Site
2.1 We hereby grant you a non-transferable and revocable license to have access to the website, under our Terms and Conditions, for the purpose of online product purchase from the Site. Commercial use or use for on behalf of any third party is strictly prohibited, unless permitted and approved by WOODKING in advance. Any breach of these Terms and Conditions shall result in immediate revocation of the license granted without prior notice.
2.2 The content available on this Site is solely for informational purposes. Product representations or descriptions stated on this Site are provided from the vendors, not by WOODKING. Submissions, comments or opinions posted on this Site are of individual’s posting and such contents may not reflect or represent our opinions.
2.3 Selected services and/or related features that are available on the Site may require registration or subscription with your personal details. Should you choose to register or subscribe to any such services or related features, you are to provide accurate and complete information about yourself, and to promptly update such information from time to time should there be any changes. Each and every user of the website is responsible for keeping his or her password and other account details safe and secured. Account owner or subscriber is to be held responsible for all activities occurred or conducted under his or her password or account. Member must notify us immediately for any unauthorised use of password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any losses or damages of any kind incurred as a result of, or in connection with your failure to comply with the Terms and Conditions of this section.
2.4 During the registration process, you are indirectly agreed to receive promotional emails from the website. You can subsequently choose not to receive such promotional emails by clicking on the link of ‘unsubscribe’ at the bottom of any promotional email.
2.5 No variation to these Conditions shall be binding unless agreed in writing between the authorised representatives of WOODKING and yourself. Any typographical clerical or other error or omission in this website shall be subject to correction without any liability on the part of WOODKING.
- User Submissions
3.1 Any product review, information or other details that you have submitted to the website or generated to us, including but not limited to questions, reviews, comments, and suggestions (collectively, “Submissions”) will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit under review, comment, or other content postings. You shall not use a false email address, misuse a third party identification, or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to remove or edit any Submissions.
3.2 You shall not in any way use the Website or submit to us or to the Website or to our website user for any unrelated information or issues which:
a) is in breach of any law, statute, regulation or bylaw of any applicable jurisdiction;
b) is fraudulent, criminal or unlawful;
c) is inaccurate or out-of-date;
d) may be obscene, indecent, pornographic, vulgar, profane, racist, sexist, discriminatory, offensive, derogatory, harmful, harassing, threatening, embarrassing, malicious, abusive, hateful, menacing, defamatory, untrue or political;
e) impersonates any other person or body or misrepresents a relationship with any person or body;
f) may infringe or breach the copyright or any intellectual property rights (including without limitation copyright, trade mark rights and broadcasting rights) or privacy or other rights of us or any third party;
g) may be contrary to our interests;
h) is contrary to any specific rule or requirement that we stipulate on the Website in relation to a particular part of the Website or the Website generally; or
- involves your use, delivery or transmission of any viruses, unsolicited emails, trojan horses, trap doors, back doors, easter eggs, worms, time bombs, cancelbots or computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.
3.3 Commentary and other materials posted on the Website are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to the Website, or by anyone who may be informed of any of its contents.
3.4 You agree to comply at all times with any instructions for the use of Website which we make from time to time
- Order Acceptance and Price
4.1 To place an order with WOODKING, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.
4.2 Please note that there will be cases where an order cannot be processed for various reasons. The Site reserves the right to terminate or cancel an order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.
4.3 We are determined to provide our users the most accurate pricing information on the Site; however, errors may still occur, whereby the price of an item is not displayed correctly on the website. Under such circumstance, we reserve the right to refuse or cancel any order. If an item was incorrectly priced, we may, at our own discretion, either contact you for further instructions or cancel your order and notify you of such decision. We have the right to refuse or cancel such order regardless if the order has been confirmed and your debit/credit card has been charged. In the event of such order cancellation, we shall then proceed to refund the amount charged to your credit/debit card account.
4.4 The receipt of an Order Number or a Confirmation Email does not indicate the acceptance of an order or a confirmation of an offer to sell. WOODKING reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of any order. Prices and availability of products quoted on the Site are subject to change without prior notice.
- Payment Options
5.1 The Buyer shall be entitled to make payment for the Goods pursuant to the various payment methods offered on WOODKING website. The Terms and Conditions imposed on each payment type shall be applicable subject to the Contract.
5.2 The following terms shall also apply to the following types of payment:
a) Credit Card
Credit Card payment via Visa and MasterCard are acceptable. All credit card numbers shall be protected by means of industry-leading encryption standards (3D or OTP).
b) Debit Card
All Malaysian Visa and MasterCard debit cards are subject to bank availability. All debit card numbers shall be protected by means of industry-leading encryption standards (3D or OTP).
c) Online Banking
- By choosing this payment method, the Buyer shall transfer the total amount payable in advance for the Goods purchased (including but not limited to any applicable taxes, fees, installation and shipping costs). The transaction currency must be in Ringgit Malaysia. WOODKING, may decline this payment option or services to user without prior notice, at any time for whatsoever reason not specifically mentioned herein.
- We accept Online Banking transfers from Bank Islam, CIMB Bank, Hong Leong Bank, Maybank, Public Bank, RHB and Affin Bank.
6.1 To qualify for delivery, your delivery location must be at accessible area via an elevator (i.e. on the same floor with an access to lift landing) or must be on the same floor as the goods loading/unloading area. If the delivery crew are unable to send the furniture to your location via the elevator at the time of delivery (e.g. the Furniture is unable to fit into elevator, no elevator services upon arrival of the delivery crew, refusal of elevator access by building management and etc.) we will assess the possibility (at our own discretion) to carry the furniture via the staircase in a non-hazardous manner. If the process is deemed hazardous, (e.g furniture or infrastructure prone to damage on narrow stairway, obstruction of passageway) or unfeasible, WOODKING reserves the right to cancel the delivery. Upon cancellation, minimum delivery charges of RM60 will be imposed and refund will be typically issued through the same transaction method you used in the original purchase.
6.2 The date and time quoted by WOODKING for the delivery of goods are to be served as an estimation only. However, we shall try to deliver according to the date and time stated at your convenience.
6.3 Upon delivery of the Product, you may be required to sign for delivery. You are required to inspect the Product for any obvious faults, defects or damage before you proceed to sign on the document of goods acceptance. Please retain the receipt as we may need it for verification should you need to consult us with regards to the Product or goods delivered in the future.
6.4 We shall not be liable or be deemed to be in breach of any delay or failure in delivery, if the delay or failure was not due to our negligence but an avoidable tense or natural disaster beyond our control and without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond reasonable delay or failure:
a) Act of God, explosion, flood, tempest, fire or accident;
b) war or threat of war, sabotage, insurrection, civil disturbance or requisition;
c) acts of restrictions, regulations, by-laws, prohibitions or measures of any kind on the part of any governmental parliamentary or local authority;
d) import or export regulations or embargoes;
e) interruption of traffic, strikes, lock-outs, other industrial actions or trade disputes;
f) interruption of production or operation, difficulties in obtaining raw materials labour fuel parts or machinery;
g) power failure or breakdown in machinery.
h) in such event of any act as described in item 6.4 above, we may elect to:
i) fully or partially cancel the delivery of your purchased product during the event or if the circumstance continues;
j) terminate any or all contract that are being affected with immediate effect by written
notice to the buyer and we shall not be liable for any loss or damage suffered as a result thereof.
- Promotional Voucher or Gift Voucher and Gift Certificate
7.1 You may use Promotional Vouchers or Gift Vouchers as payment for the Products you intend to purchase on the Site. Specific details for Promotional or Gift Vouchers are at clause 7.8 and Gift Certificates at clause 7.9.
7.2 To redeem the vouchers in your Account or to check credit availability, please visit “My Account” on the website.
7.3 We may send you Promotional or Gift Vouchers via email or text messages. We accept no liability for errors of contact details of voucher recipient.
7.4 Besides your own usage, you may also transfer or assign the rights of your vouchers gifted to you to any other individual or third party.
7.5 In the event of fraud, an attempt of deception or in the event of any suspicious act or instances where illegal activities are being performed in order to obtain a Gift Certificate or to redeem Promotional/Gift Voucher on the website, we have the right to close your Account and/or to claim from you via different payment methods.
7.6 We do not accept any liabilities for the loss, theft or illegibility of Promotional/Gift Vouchers and Gift Certificate.
7.7 Terms for the redemption of Promotional or Gift Vouchers:
a) We may issue Gift/Promotional Vouchers to eligible customer that could be used on the website. The Gift/Promotional Vouchers will be forwarded to you by email or phone messages. Such Promotional/Gift Vouchers can only be redeemed on products available on WOODKING online store.
b) All Promotional/Gift Vouchers are only valid during a specific time frame and each Promotional/Gift Voucher is for one time redemption only and cannot be used in conjunction with other promotional items and Selected Brands or Products.
c) The credit available for Promotional/Gift Voucher cannot be used to pay for any products that you may intend to purchase via any third parties other than us.
d) If you place an Order for a Product less than the value of the Promotional/Gift voucher, no refund or residual credit will be returned to you.
e) The credit of a Promotional/Gift Voucher does not accrue interest nor does it have a cash value.
f) If the credit of a Promotional/Gift Voucher is insufficient for the Order you wish to make, you may make up the difference through payment.
7.8 Terms for the redemption of Gift Certificates:
a) You may purchase Gift Certificate on the Site for your personal use or to present to other Customers as gift. Gift Certificates will be sent by email.
b) Gift Certificates are not to be used to purchase other/ further Gift Certificates. Gift Certificates can be purchased through debit card, credit card and Online Banking.
c) The credit of a Gift Certificate does not accrue interest nor does it have a cash value.
d) An order for a Gift Certificate can be cancelled by contacting us via email at any time before the Gift Certificate is redeemed. A Gift Certificate is considered as redeemed if it is used as payment when placing an Order.
e) If you place an Order for a Product less than the value of the Gift Certificate, no refund or residual credit will be returned to you.
f) If the Gift Certificate amount is insufficient for the Order you wish to make, you may make up the difference through payment.
g) You may use as many Gift Certificates as you wish in paying for an Order, and Gift/Promotional vouchers may be used in conjunction with one Promotional/Gift Voucher per Order.
h) There is no expiry date for the Gift Certificate, you may redeem it at any time convenient to you or use it to purchase promotional items.
- Returns & Refunds
8.1 We advise our customers to inspect the product carefully for damages before acknowledge the acceptance note. Though rare, there is a possibility of manufacturing defects or goods being damaged during transportation. Should you detect any damage or defect, any knocks, dent or cracks on the product, please contact us via email or telephone. You have the right to reject the merchandise upon delivery at no cost or schedule for an exchange (does not apply to clearance items).
8.2 You have the right to reject the merchandise immediately if the piece delivered is different from the picture or product description depicted online.
8.3 Minor scratches and dents are considered touch-up issues. In such rare cases, the merchandise will be touched up, repaired or replaced. Please snap a photo and email us for inspection for approval of return within TWO days upon receiving your product.
8.4 WOODKING has the full discretion to decide whether the returned product is eligible for an exchange or replacement. We reserve the right to refuse any returns if we found the product is deemed unfit or unqualified for a return.
- Order Cancellation
9.1 Cancellation of an Order must be notified in writing to WOODKING within 24 hours. Cancellation of orders cannot be accepted if the product has already been delivered to our 3rd party logistic partner.
9.2 Cancellation of orders for custom made or made-to-order products (e.g. sofa, bed frame and benches) are not allowed. WOODKING reserves the right to charge the amount requested by suppliers based on the percentage of wastage on raw materials.
- Trademarks and Copyrights
10.1 All intellectual property rights, whether registered or unregistered, on the Site, logo, name, information content on the Site and all the website designs, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain as our property. The entire contents of the Site are also protected by copyright as a collective work under Malaysia copyright laws. All rights are reserved.
- Applicability Law and Jurisdiction
11.1 The Terms and Conditions shall be interpreted and governed by the laws in force in Malaysia. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of Government of Malaysia to waive any objections based upon venue.
12.1 Any controversy, claim or dispute arising out of or relating to these Terms and Conditions will be referred to and finally settled by private and confidential binding arbitration before a single arbitrator held in Malaysia in English and governed by Malaysian law. The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Malaysia and is independent of either party. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.
13.1 In addition to any other legal or equitable remedies, we may, without prior notice given to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation and payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices of WOODKING, in operating the Site, your sole and exclusive remedy is to discontinue using the Site.